Bh998 Privacy Policy — Your Data, Our Responsibility
Keeping your personal data fully secure on the bh998 platform is our top priority. This policy clearly sets out what information is collected, why it is collected, and how it is stored and used. Our goal is to ensure transparency and trustworthiness for all users in Bangladesh.
Last updated: January 2026
What Information We Collect
Account Information
When you register at bh998, we collect your name, date of birth, mobile number, and email address. This information is essential for identity verification and account security. The KYC process may also require a government-issued ID or passport. This verification protects your account from unauthorized access. bh998 never collects personal information beyond what is strictly necessary.
Payment & Financial Information
For BDT (৳) deposits and withdrawals, mobile banking numbers (bKash, Nagad, Rocket) and transaction reference numbers are stored. Full bank account or card numbers are never held on our servers. Payment details are used solely for transaction verification and fraud prevention. All financial data is protected with the highest level of encryption technology. Transaction records are retained for a defined period in compliance with regulatory requirements.
Device & Browser Information
The IP address, operating system, browser type, and screen resolution of the device and browser you use to access bh998 are logged automatically. This information is used to improve platform performance and detect unusual login patterns. For mobile app users, device ID and push notification tokens may also be collected. Location data is only used where you have given permission and where it is needed to confirm restricted regions. Device information is never shared with third-party advertising networks.
Usage Behaviour Data
The games you play, time spent on the platform, bets placed, and pages visited are all used to personalise your experience. By analysing usage patterns, we also provide responsible gaming support where needed. Session data helps with platform improvements and security monitoring. Analytics data is always processed in anonymised form to protect user privacy. bh998 never discloses your personal betting history to any unauthorised party.
How and Why Your Data Is Used
Bh998 uses the data it collects solely for specific, clearly defined, and lawful purposes. We never process data in any way that is inconsistent with the purpose stated at the time of collection. We strictly follow a data minimisation policy, using only what is necessary for each purpose.
Identity Verification
For account registration, login security, and completing KYC verification.
Transaction Processing
To process deposits, withdrawals, and bonus payouts smoothly.
Fraud Prevention
To detect and prevent suspicious activity.
Experience Improvement
To deliver personalized offers, game recommendations, and VIP benefits.
Communications & Notifications
To send important updates, promotions, and account-related messages.
Responsible Gaming
To monitor addiction risk and provide timely support and alerts.
Data Retention & Security
Bh998 applies industry-leading security measures to protect your personal data. All data is transmitted via TLS/SSL encryption and stored on servers using AES-256 encryption. Our server infrastructure undergoes regular security audits and penetration testing.
Access to user data is restricted to authorized personnel only, on a strictly need-to-know basis. In the event of a data breach, we are committed to notifying the relevant regulatory authorities and affected users as promptly as possible. Data retention periods are determined by legal obligations and service requirements. Even after account closure, certain data may be retained for up to five years as required by regulations, after which it is securely deleted.
Server Security
Our server infrastructure operates in international-standard data centers with 24/7 physical and digital security. Firewalls, intrusion detection systems, and regular backup processes work in tandem to ensure protection. Server logs are reviewed routinely to identify unusual activity. Software patches and security updates are applied promptly to address any vulnerabilities. The bh998 security team continuously monitors for emerging threats and maintains up-to-date response plans.
Data Retention Period
Active account data is retained for the full duration of service. Transaction records are kept for a minimum of five years in accordance with financial regulations. Marketing communication preferences are deleted immediately upon withdrawal of consent. KYC documents are stored securely after verification and destroyed safely once the retention period expires. Data deletion requests are processed within 30 business days of receipt, unless retention is required by law.
Sharing Data with Third Parties
Bh998 never sells your personal data or transfers it to third parties for commercial purposes. However, delivering our services may require sharing limited information with certain trusted partners. All such partners operate under strict confidentiality agreements and may only use the data they receive for the specified purpose.
Payment processors (such as mobile banking providers) receive only the minimum information needed to verify a transaction. Technical service providers — including hosting and cybersecurity firms — handle data strictly under contractual obligations. Where required by a legal order or a legitimate request from a regulatory authority, data may be disclosed in accordance with applicable law. Outside of these circumstances, your information is never shared with anyone without your consent.
Payment Partners
Only the information necessary to complete transactions.
Technical Service Providers
Contracted partners, for designated purposes only.
Legal Obligations
Only where required to comply with lawful authority orders.
Your Rights, Policy Changes & Contact
User Data Rights
Every bh998 user holds the following rights regarding their personal data. Upholding these rights is both our legal and ethical responsibility, and we are committed to responding promptly to any legitimate request.
Right to Access Data
You may request a copy of the data we hold about you at any time. Requests will be fulfilled within 15 business days.
Right to Data Correction
If any of your information is incorrect or incomplete, you can request a correction. You can also make changes directly from your account profile.
Right to Erasure
You may request deletion of your data after account closure, except where retention is required by law.
Right to Object to Processing
You can object to your data being used for marketing communications or personalised advertising.
Transparency on Policy Changes
Bh998 may update this Privacy Policy from time to time. Before any significant changes take effect, we will notify you via your registered email or a platform notification. The effective date of the updated policy will be clearly displayed at the top of the page. Continued use of the platform after any changes have been made will be taken as your acceptance of the revised policy. If you do not agree with the changes, we offer the option to close your account, at which point a data deletion request can also be initiated.
Privacy Contact
For any questions about our Privacy Policy, data access requests, or complaints, please reach out to our Data Protection team. We take all requests seriously and aim to respond within the committed timeframe. bh998 is fully dedicated to safeguarding your privacy.
Email: support@bh998.biz
Responses are typically provided within 3–5 business days.